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Information > Shipping&Delivery

We offer both Self Pick Up and Fast Shipping.
 
Self Pick up
At First Shopping we're always looking for ways to improve your shopping experience. We now offer the "Self Pick Up" service for our products on the website, allowing our customers to save on shipping time and costs by picking up eligible products from our warehouse or self-pickup points.
1. Warehouse Pick Up
Select the "Pick Up" option at the checkout, then select our warehouse address.
Your Order Confirmation email will show any products you have selected as "Pick Up" and important pickup information, including the weight and dimensions of each of your products.
Email notification and verification code will be sent to you as soon as your order is ready for pick-up, as well as a verification code to your mobile.
Warehouse Address & Pick Up hours: 
Address: 11A Aristoc Rd, Glen Waverley VIC 3150
Hours:  Mon to Sun: 9am-6pm (excluding Public Holidays)
What to Bring: 
- Your Shipping Notification email 
- or text verification code.
Please note that signatures will be required to validate the pick-up. If your order contains heavy/bulky products (e.g any individual product weighing over 15kg) we recommend that you bring someone to assist you.  

*We are unable to validate your order without the order confirmation and text verification code. Please kindly save these information in order to pick up your order smoothly. 

Safety on Site - The First Shopping warehouse can at times experience a high volume of traffic. When you are picking up goods you must park only at the designated areas and use the marked pedestrian walkways/crossings.  Always check for traffic before using pedestrian crossings. If you are with children, they must remain under your direct supervision at all times.  
Exchange and Returns - All returns must be processed via our online procedure by contacting our Customer Service Team. Please refer to the Return&Exchange section for more details. Products without a Return Authorisation (RA) will not be accepted
2. Pick up points (coming soon)
When buying online, you also have the option to pick up your goods from your nearest milk bar pick-up point.
Select the "Pick Up" option and nominate your preferred location. We will contact you when your order is ready to pick up.
Please refer website: http://www.firstshopping.com.au/order
 
Fast Shipping 
- Next day dispatched guaranteed on 95% of orders 
- Reliable delivery with tracking number 
We deliver the products to your home or office via couriers. Products will be dispatched within 24 hours once the order is completed. 
Australia wide estimated delivery times are as follows

Combine orders are available. Shipping fee is calculated by the size and weight of the items.
Shipping fee will be automatically calculated at the Checkout and added to the Total Costs.
One order can only be shipped to one address. If you are purchasing multiple items and would like to send to different addresses, please make separate orders. 


Shipping to P.O. BOX address is NOT available, please provide a non P.O. BOX address for delivery purpose.
If you unable to receive your package within the estimated period (please exlc weekends and public holidays), please contact our customer services team at service@firstshopping.net.au.


FREE SHIPPING on orders over for most Victoria addresses
(Selected Products Only)
FREE SHIPPING only apply to most addresses within Victoria, Australia. This promotion cannot be used for Sec-kill Deals, Group Deals, Furniture. 
All the areas that can enjoy FREE SHIPPING promotion are listed below:
(more areas will be added soon)


3067 ABBOTSFORD 3040 ABERFELDIE 3042 AIRPORT WEST 3021 ALBANVALE
3020 ALBION 3078 ALPHINGTON 3018 ALTONA 3025 ALTONA EAST
3025 ALTONA GATE 3028 ALTONA MEADOWS 3025 ALTONA NORTH 3022 ARDEER
3143 ARMADALE 3143 ARMADALE NORTH 3032 ASCOT VALE 3147 ASHBURTON
3147 ASHWOOD 3049 ATTWOOD 3123 AUBURN 3122 AUBURN SOUTH
3034 AVONDALE HEIGHTS 3103 BALWYN 3103 BALWYN EAST 3104 BALWYN NORTH
3084 BANYULE 3058 BATMAN 3153 BAYSWATER 3153 BAYSWATER NORTH
3135 BEDFORD ROAD 3081 BELLFIELD 3165 BENTLEIGH EAST 3130 BLACKBURN
3130 BLACKBURN NORTH 3130 BLACKBURN SOUTH 3155 BORONIA 3128 BOX HILL
3129 BOX HILL NORTH 3128 BOX HILL SOUTH 3150 BRANDON PARK 3019 BRAYBROOK
3131 BRENTFORD SQUARE 3088 BRIAR HILL 3047 BROADMEADOWS 3012 BROOKLYN
3056 BRUNSWICK 3057 BRUNSWICK EAST 3056 BRUNSWICK LOWER 3056 BRUNSWICK NORTH
3055 BRUNSWICK SOUTH 3055 BRUNSWICK WEST 3105 BULLEEN 3083 BUNDOORA
3121 BURNLEY 3121 BURNLEY NORTH 3023 BURNSIDE 3023 BURNSIDE HEIGHTS
3125 BURWOOD 3151 BURWOOD EAST 3151 BURWOOD HEIGHTS 3023 CAIRNLEA
3037 CALDER PARK 3124 CAMBERWELL 3126 CAMBERWELL EAST 3124 CAMBERWELL NORTH
3124 CAMBERWELL SOUTH 3124 CAMBERWELL WEST 3061 CAMPBELLFIELD 3126 CANTERBURY
3053 CARLTON 3054 CARLTON NORTH 3053 CARLTON SOUTH 3163 CARNEGIE
3023 CAROLINE SPRINGS 3162 CAULFIELD 3145 CAULFIELD EAST 3161 CAULFIELD JUNCTION
3161 CAULFIELD NORTH 3162 CAULFIELD SOUTH 3145 CENTRAL PARK 3148 CHADSTONE
3148 CHADSTONE CENTRE 3116 CHIRNSIDE PARK 3169 CLARINDA 3168 CLAYTON
3169 CLAYTON SOUTH 3068 CLIFTON HILL 3058 COBURG 3058 COBURG NORTH
3066 COLLINGWOOD 3066 COLLINGWOOD NORTH 3048 COOLAROO 3101 COTHAM
3064 CRAIGIEBURN 3121 CREMORNE 3136 CROYDON 3136 CROYDON HILLS
3136 CROYDON NORTH 3136 CROYDON SOUTH 3047 DALLAS 3145 DARLING
3103 DEEPDENE 3023 DEER PARK 3022 DEER PARK EAST 3023 DEER PARK NORTH
3037 DELAHEY 3030 DERRIMUT 3172 DINGLEY VILLAGE 3008 DOCKLANDS
3108 DONCASTER 3109 DONCASTER EAST 3109 DONCASTER HEIGHTS 3111 DONVALE
3084 EAGLEMONT 3002 EAST MELBOURNE 3095 ELTHAM 3095 ELTHAM NORTH
3076 EPPING 3040 ESSENDON 3041 ESSENDON FIELDS 3041 ESSENDON NORTH
3040 ESSENDON WEST 3078 FAIRFIELD 3060 FAWKNER 3156 FERNTREE GULLY
3065 FITZROY 3068 FITZROY NORTH 3031 FLEMINGTON 3011 FOOTSCRAY
3131 FOREST HILL 3072 GILBERTON 3043 GLADSTONE PARK 3163 GLEN HUNTLY
3146 GLEN IRIS 3150 GLEN WAVERLEY 3122 GLENFERRIE SOUTH 3046 GLENROY
3043 GOWANBRAE 3088 GREENSBOROUGH 3104 GREYTHORN 3046 HADFIELD
3124 HARTWELL 3142 HAWKSBURN 3122 HAWTHORN 3123 HAWTHORN EAST
3122 HAWTHORN NORTH 3122 HAWTHORN WEST 3135 HEATHMONT 3134 HEATHWOOD
3084 HEIDELBERG 3081 HEIDELBERG HEIGHTS 3081 HEIDELBERG WEST 3032 HIGHPOINT CITY
3037 HILLSIDE 3148 HOLMESGLEN 3162 HOPETOUN GARDENS 3029 HOPPERS CROSSING
3051 HOTHAM HILL 3166 HUGHESDALE 3166 HUNTINGDALE 3079 IVANHOE
3079 IVANHOE EAST 3079 IVANHOE NORTH 3047 JACANA 3021 KEALBA
3036 KEILOR 3038 KEILOR DOWNS 3033 KEILOR EAST 3038 KEILOR LODGE
3036 KEILOR NORTH 3042 KEILOR PARK 3031 KENSINGTON 3129 KERRIMUIR
3101 KEW 3102 KEW EAST 3173 KEYSBOROUGH 3137 KILSYTH
3137 KILSYTH SOUTH 3021 KINGS PARK 3083 KINGSBURY 3012 KINGSVILLE
3152 KNOX CITY CENTRE 3144 KOOYONG 3083 LA TROBE UNIVERSITY 3130 LABURNUM
3075 LALOR 3028 LAVERTON 3026 LAVERTON NORTH 3140 LILYDALE
3093 LOWER PLENTY 3085 MACLEOD 3085 MACLEOD WEST 3012 MAIDSTONE
3144 MALVERN 3145 MALVERN EAST 3032 MARIBYRNONG 3048 MEADOW HEIGHTS
3000 MELBOURNE 3004 MELBOURNE 3045 MELBOURNE AIRPORT 3052 MELBOURNE UNIVERSITY
3058 MERLYNSTON 3124 MIDDLE CAMBERWELL 3082 MILL PARK 3132 MITCHAM
3132 MITCHAM NORTH 3127 MONT ALBERT 3129 MONT ALBERT NORTH 3094 MONTMORENCY
3039 MOONEE PONDS 3055 MOONEE VALE 3138 MOOROOLBARK 3058 MORELAND
3055 MORELAND WEST 3149 MOUNT WAVERLEY 3156 MOUNTAIN GATE 3170 MULGRAVE
3163 MURRUMBEENA 3015 NEWPORT 3042 NIDDRIE 3174 NOBLE PARK
3174 NOBLE PARK NORTH 3051 NORTH MELBOURNE 3070 NORTHCOTE 3072 NORTHLAND CENTRE
3168 NOTTING HILL 3131 NUNAWADING 3046 OAK PARK 3166 OAKLEIGH
3166 OAKLEIGH EAST 3167 OAKLEIGH SOUTH 3052 PARKVILLE 3044 PASCOE VALE
3044 PASCOE VALE SOUTH 3149 PINEWOOD 3030 POINT COOK 3072 PRESTON
3072 PRESTON SOUTH 3072 PRESTON WEST 3054 PRINCES HILL 3132 RANGEVIEW
3023 RAVENHALL 3072 REGENT WEST 3073 RESERVOIR 3121 RICHMOND
3121 RICHMOND EAST 3121 RICHMOND NORTH 3121 RICHMOND SOUTH 3134 RINGWOOD
3135 RINGWOOD EAST 3134 RINGWOOD NORTH 3019 ROBINSON 3084 ROSANNA
3064 ROXBURGH PARK 3050 ROYAL MELBOURNE HOSPITAL 3171 SANDOWN VILLAGE 3028 SEABROOK
3018 SEAHOLME 3011 SEDDON 3011 SEDDON WEST 3062 SOMERTON
3015 SOUTH KINGSVILLE 3006 SOUTH WHARF 3141 SOUTH YARRA 3006 SOUTHBANK
3015 SPOTSWOOD 3171 SPRINGVALE 3172 SPRINGVALE SOUTH 3021 ST ALBANS
3088 ST HELENA 3041 STRATHMORE 3041 STRATHMORE HEIGHTS 3152 STUDFIELD
3057 SUMNER 3020 SUNSHINE 3020 SUNSHINE NORTH 3020 SUNSHINE WEST
3127 SURREY HILLS 3127 SURREY HILLS NORTH 3037 SYDENHAM 3149 SYNDAL
3029 TARNEIT 3037 TAYLORS HILL 3038 TAYLORS LAKES 3106 TEMPLESTOWE
3107 TEMPLESTOWE LOWER 3074 THOMASTOWN 3071 THORNBURY 3142 TOORAK
3012 TOTTENHAM 3032 TRAVANCORE 3029 TRUGANINA 3043 TULLAMARINE
3010 UNIVERSITY OF MELBOURNE 3133 VERMONT 3133 VERMONT SOUTH 3084 VIEWBANK
3152 WANTIRNA 3152 WANTIRNA SOUTH 3087 WATSONIA 3087 WATSONIA NORTH
3128 WATTLE PARK 3145 WATTLETREE ROAD PO 3170 WAVERLEY GARDENS 3030 WERRIBEE
3030 WERRIBEE SOUTH 3012 WEST FOOTSCRAY 3003 WEST MELBOURNE 3049 WESTMEADOWS
3150 WHEELERS HILL 3027 WILLIAMS LANDING 3016 WILLIAMSTOWN 3016 WILLIAMSTOWN NORTH
3024 WYNDHAM VALE 3085 YALLAMBIE 3013 YARRAVILLE 3004 MELBOURNE
3004 ST KILDA ROAD CENTRAL 3004 ST KILDA ROAD MELBOURNE 3005 WORLD TRADE CENTRE 3013 YARRAVILLE WEST
3020 GLENGALA 3038 WATERGARDENS 3041 CROSS KEYS 3042 NIDDRIE NORTH
3070 NORTHCOTE SOUTH 3073 RESERVOIR EAST 3081 HEIDELBERG RGH 3086 LA TROBE UNIVERSITY
3103 STRADBROKE PARK 3125 BENNETTSWOOD 3125 SURREY HILLS SOUTH 3128 BOX HILL CENTRAL
3128 HOUSTON 3144 MALVERN NORTH 3146 TOORONGA 3148 JORDANVILLE
3163 BOORAN ROAD PO