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Information > F&Qs

My Account

 

How to open an account?
To create a new account, please simply click on "Register" button on top of the page, and then fill out basic information. You may start shopping on Firstshopping.com.au once account has been created successfully.

 

How to update my account information?
To update your " My Account" , please login with your email address and password.

 

How do I change my password on my account?
Simply log in to My Account and click on “change password” under “Your Account Options”. 

 

What should I do if I forgot my login password?
To retrieve your password,
please click on "Forgot Your Password" at the login page,


and then enter your registered email address. We will send verification email to your registered email address.


Ordering

 

Can I see the products physically before placing order?
Absolutely, you are welcome to come down to our showroom to see display products.

 

How do I get my Tax invoice?
Once your payment has been confirmed by us, we will send the Tax Invoice to your along with your order.

 

How long order can be hold?
We will keep your general sale order in shopping cart up to 3 days. But for all the group buying and seckill sale products only can be hold for an hour.

 

Can I cancel or change my order once the order is confirmed?
You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

 

How do I check my order status?
Once we have dispatched your order, tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

 

Where can I find records of my previous orders?
Simply log into your account, click on "My Account" and all of your previous orders will be displayed.

 

Why I can’t add products into My Cart?
It’s probably because of the browser-caching problem. You can close your browser and reopen it. It will be back to normal. If that issue still cannot solve, please contact our online service.

 

Is there any limit amount to buy certain product?
Yes, our products have quantity limit, especially Seckill, Group Buying and special offers. If the product has quantity limit, you are unable to add more when the quantity reach its upper limit. Or you can see “ out of stock” under quantity column in My Cart when you add more same product. It means that amount is the maximum purchase quantity, you cannot buy over this amount.

 

How should I do if I lost my verification code?
We are afraid that the verification code is the only one required for pick up. We highly recommend that keep your verification code in the safe place.

 

Can I buy product from China?
Our AU&NZ products zone will be coming soon.

 

Payment

What payment methods do you accept?
We accept Visa, Master card, Paypal and Alipay. All these payment methods are user-friendly, highly secured and extremely efficient.

 

Does the item price include GST?
Yes, we include GST in the price for every item.

 

How long do I have until I have to pay for my order?
You will need to make payment for your order in3 days for general sale products.

 

Do your prices include GST?
Yes, all our prices are GST included. 

 

Is Lay-by available?
Sorry, we do not provide Lay-by service .

 

Why was my credit card declined?
The most common reasons for a declined credit card are as follows: 

 

1. The CSC security code on your card, was entered incorrectly. CSC stands for Card Security Code, which is a 3 or 4 digit number printed on the back or front of a credit card. 

On most cards, the CSC is printed on the back of the card, usually after the card number.
On American Express cards, the 4 digit number is printed on the front of the card.
CSC is an authentication scheme to help prevent fraud. If a credit card number is provided with an incorrect CSC, the transaction will not be approved. 

2. Your card was not issued by an Australian bank. 

3. Your internet connection originates outside Australia (we find this can often happen if you're accessing the internet from work, and are employed by an international corporation). 

How to pay with Gift Card?
Once you brought Gift Card from Firstshopping, you can enjoy more discount by checking out with Firstshopping Gift Card. More details refer to http://www.firstshopping.com.au/vcard.

 

Products

Can I return or exchange products if I change my mind?
We allow you to return and exchange your products if you change your mind, but not all products are applicable. For more details, please refer to Return&Exchange.


If the special offer has finished,Is sale will return?
We keep updating the special offer irregularly, i.e. Group Buying, Seckill. You can follow our First Shopping’s Wetchat, Weibo, Facebook and Homepage. We also offer marketing events and promotions, i.e. Exhibitions. Stay tuned.

 

After payment, how can I receive my products?
Currently,you can receive your products by two ways when you purchase with us
a.Home delivery. After you place order, we will send out your goods as soon as possible by courier.
b.Pick up. You can pick up your goods in our warehouse. In this way, you can save your shipping fee. You also can choose to pick up your goods at your nearest self-pick point. We only charge the shipping fee based on the distance from our warehouse to self-pick point.

 

Shipping & Delivery

When will my order be shipped out?
Most of the items will be dispatch in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

 

How do I change the delivery address for my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance.
Making changes before you finalise your order is easy! Simply click on the relevant tab along the top and update your details as required.
After completing the order process, you will receive a Tax Invoice / Order Confirmation - displaying your shipping address details again.
Should you notice incorrect shipping details, please contact us immediately by Email or live chat for urgent assistance.
Once your order has been approved, the despatch process begins quickly. As this happens, we are no longer able to amend a shipping address.
Please be aware we despatch the entire order to the shipping address you have entered. We are unable to ship separate items on the one order to multiple addresses.

 

Which couriers do you use?
We use Fast way,Courier Please and Australia Post eParcel .

 

How long does dispatch and delivery take?
The majority of our items are sent from Melbourne - we have included a map below to illustrate how many business days in total it should take to receive your item, once it has been dispatched.
The information below should be used as a guide only - please allow for a delivery time of up to 10 working days from the date your item is dispatched.
Please note there is no dispatch or delivery on weekends or public holidays.

 

How is my order sent and what happens if I’m not home for delivery?
Delivery time takes up to 10 working days from the date your payment is received. Please note that BPAY payments take an additional 1-2 business days to process. Where you have purchased a Product that is dispatched from one of our satellite warehouses, delivery time after payment processing may take up to 3 weeks.
In all instances estimated delivery times will be displayed at the check out for your Product. DealsDirect makes every effort to deliver your Product according to the estimated delivery times provided by DealsDirect at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control.
If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.  If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.   


What happens if no one is available to sign for the parcel at we have chosen?
A signature is required upon delivery, and if no one is at the delivery address to receive the parcel, a card will be left advising where the parcel can be collected from your nearest post office. 

 

Where can I pick up my goods if I choose self-pick points method?
We have many self-pick points around Melbourne. You can choose one at your convenience. For more details, Please refer tohttp://www.firstshopping.com.au/help/Shipping&Delivery

Shipping to P.O. BOX address is NOT available, please provide a non P.O. BOX address for delivery purpose. 
If you unable to receive your package within the estimated period (please exlc weekends and public holidays), please contact our customer services team at service@firstshopping.net.au 


Online Service

When can I contact your online service if I have any question?

You can contact our online service during 8:00-22:00 Monday to Saturday, 10:00-15:00 Sunday. Sometimes we are unable to answer your questions immediately due to high volume on the site, please be patient. We will reply you as soon as possible.